Refund Policy
Ownchat - Refund Policy
It is important to acknowledge that all services rendered are non-refundable, except as expressly specified in these Terms of Use.
1. Subscription Plans
a) Quarterly Subscription
Ownchat does not offer refunds for quarterly subscription payments. Once a payment is processed for a quarterly subscription, it is non-refundable.
b) Annual Subscription
Customers who cancel an annual subscription within the first 30 days may be eligible for a prorated refund for any unused months. Refunds will be processed using the original payment method within a reasonable timeframe.
You acknowledge that the subscription plan You select may be amended from time to time. Payment terms are non-refundable, regardless of usage, except as specified.
2. Refund Turnaround Time
At Ownchat, we strive to provide a seamless payment experience. In the rare instance of a double charge, where your account is debited twice for a single transaction, we assure you that your concerns are our top priority.
Upon verifying the double charge, our team commits to initiating the refund process swiftly. You can expect the credited amount to reflect in your bank account within 5-7 working days.
3. How to Report a Double Charge
If you believe you have been double-billed, please reach out to our customer support at support@ownchat.app. Provide relevant details, including the transaction ID and any supporting documentation, to expedite the investigation.
4. Our Commitment
Ownchat values the trust you place in us. Our commitment is to deliver a reliable and secure payment experience. We continuously strive to enhance our systems to prevent unintended discrepancies.