Features that transform conversations
No-Code Chatbot Builder
Build intelligent chatbots that understand context, automate conversations, and deliver personalized experiences across WhatsApp and Instagram—without writing a single line of code.
Create and deploy chatbots faster using a visual no-code builder designed for customer support, sales, and customer engagement. Instantly respond to Instagram comments and messages, automate lead capture, and track performance from one unified platform.
- Visual no-code builder for chatbots and automation workflows
- Advanced natural language understanding (NLU) for human-like conversations
- Multi-channel chatbot support, including WhatsApp and Instagram
- Seamless human handoff for complex or sensitive conversations
- Real-time analytics to track engagement, clicks, and conversions
WhatsApp Broadcast
Send personalized WhatsApp broadcast messages to thousands of customers instantly—while staying fully compliant with WhatsApp messaging policies.
Launch high-deliverability WhatsApp bulk campaigns for promotions, updates, and transactional alerts using automation, personalization, and real-time performance tracking.
- Bulk WhatsApp messaging to unlimited contacts
- Personalized broadcasts using dynamic variables
- Scheduled and automated campaigns
- Delivery and read receipt tracking
- A/B testing to improve engagement and conversions
Click-to-WhatsApp Ads
Turn ad clicks into real conversations instantly with Click-to-WhatsApp ads.
Integrate WhatsApp directly with your Facebook and Instagram ads so customers can start chatting with your team in a single click. Reduce friction, capture high-intent leads, and increase conversions by moving prospects straight from discovery to engagement.
- One-click WhatsApp integration from ads
- Automatic lead qualification via chat
- Instant customer conversations
- Higher conversion rates from paid ads
Automated Workflow
Build intelligent automated workflows that run 24/7—responding to customer actions instantly across WhatsApp and Instagram, even when your team is offline.
Automate the entire customer journey from first interaction to post-purchase follow-ups using event-based triggers, conditional logic, and multi-step automation. Instantly act on Instagram comments, messages, and link clicks to capture leads, nurture prospects, and drive conversions—automatically.
- Event-based automation triggers, including Instagram comments, DMs, clicks, and follows
- Multi-step workflow builder for Instagram and WhatsApp journeys
- Conditional logic and branching based on user behavior and engagement
- Integration with 1000+ apps for CRM, payments, and marketing tools
- Real-time workflow monitoring across all automation channels
WhatsApp Payments
Accept payments directly inside WhatsApp conversations and get paid faster without customers leaving the chat.
Send secure payment links in WhatsApp chats, process transactions instantly, and automate invoices and reminders.
- In-chat payment links for WhatsApp
- Multiple payment gateway support
- Automated invoice generation
- Payment reminder automation
- Secure, PCI-compliant transactions
Instagram Payments
Turn Instagram conversations into completed purchases with seamless in-chat payments.
Send secure payment links through Instagram DMs, process transactions in real time, and automate invoices and reminders.
- Payment links via Instagram DMs
- Multiple payment gateway support
- Automated invoice generation
- Payment reminder automation
- Secure, PCI-compliant transactions
WhatsApp Commerce
Turn WhatsApp into a powerful e-commerce channel and put your store directly in your customers’ pockets.
Sell products, manage inventory, process orders, and support customers entirely within WhatsApp. Deliver seamless conversational commerce experiences from product discovery to post-purchase support—using one unified dashboard.
- Product catalog management
- In-chat shopping cart
- Order tracking and updates
- Real-time inventory synchronization
- Customer support integration
WhatsApp Flow
Create interactive WhatsApp forms that feel like natural conversations.
Build conversational forms, surveys, and data collection flows directly inside WhatsApp. Collect customer information, process applications, and gather feedback using guided, chat-based experiences that improve completion rates and user engagement.
- Interactive WhatsApp form builder
- Multi-step conversational data collection
- File upload support
- Conditional form logic
- Data export and integrations
Shared Team Inbox
Manage teamwork and customer conversations from one unified inbox across WhatsApp and Instagram.
Collaborate efficiently by managing all WhatsApp and Instagram conversations in a shared team inbox. Instantly route Instagram DMs and comment replies, assign conversations to the right teammates, and collaborate in real time—ensuring no customer message is ever missed.
- Unified inbox for WhatsApp and Instagram conversations
- Conversation assignment and smart routing across channels
- Internal notes and tags for team collaboration
- Shared visibility and collaboration tools for faster responses
- Conversation and agent analytics across WhatsApp and Instagram
WhatsApp CRM
Track every conversation. Understand every customer. One unified view across WhatsApp
Transform WhatsApp into a powerful, unified CRM system. Manage contacts, track complete conversation history, segment audiences, and analyze engagement across channels—so every interaction contributes to stronger, long-term customer relationships.
- Unified contact management for WhatsApp users
- Customer segmentation based on engagement, source, and behavior
- Engagement and performance analytics across channels
- Custom fields and attributes to enrich customer profiles
Smart Segmentation
Target the Right Customers Every Time
Create dynamic, rule-based customer segments that update in real time. Combine segmentation with campaigns and workflows to automatically reach the right audience on a schedule.
- Rule-based segmentation with real-time updates
- Engagement and behavior targeting
- Automatic audience updates from customer actions
- Recurring campaign targeting
- Custom filters and attributes
Task Management
Organize and Track Team Workflow
Manage team tasks, follow-ups, and workflows from one place. Assign tasks, automate recurring work, track deadlines, and collaborate to keep operations running smoothly.
- Custom task categories and status pipelines
- Recurring task automation with flexible schedules
- Team assignment and round-robin distribution
- SLA tracking with reminders and alerts
- Bulk CSV task import
- Complete audit trail with activity logs
- Checklists and custom fields for task details
- Multiple views: Kanban, Calendar, Table, and Timeline
Why business choose Ownchat
Automate conversations, scale customer engagement, and grow faster on WhatsApp and Instagram.
Lightning-Fast Setup
Launch workflows, chatbots, and Instagram automations in minutes—not days. Respond to Instagram comments and messages in under one second with an intuitive, no-code interface.
Enterprise-Grade Security
Protect customer data across WhatsApp and Instagram with strong encryption and compliance-ready infrastructure built on official platform APIs.
No-Code Automation
Create powerful workflows, automations, and integrations for WhatsApp and Instagram using a visual no-code builder—no technical skills required.
Trusted by Growing Businesses
Helping Businesses Improve Customer Engagement. See how teams use WhatsApp and Instagram automation to improve response times, engagement, and conversions.
Genuine Reviews from Growing Businesses
See how businesses across India use Ownchat to improve customer engagement and conversions.
We have been working with the Ownchat team for the past two years. Earlier, we received 1500–2000 chats per day and couldn’t handle them manually. After implementing Ownchat, we now use an automated chatbot that instantly responds to customers and handles queries on time. We no longer miss customer messages, and our business continues to grow every day. Their customer success team is always available and provides excellent support whenever we need it.
Vijay
The Ownchat team is approachable, open to suggestions, and genuinely focused on improving the product experience for their users.
Senma S.
Ownchat helps us take orders directly on WhatsApp, eliminate delivery aggregator commissions, and stay connected with our customers for support and feedback — all in one place.
Gayathri
Ownchat lets us use WhatsApp programmatically while providing a very user-friendly chat interface. Having customer information directly inside the chat helps our agents resolve issues faster, even while managing hundreds of customers and thousands of messages daily. The setup process was smooth, and the team was extremely helpful.
Adi S.
We switched from another WhatsApp API to Ownchat, and running campaigns is now much easier. Our WhatsApp operations are organised and clear.
Mano
Very good experience handling bulk data. The team is friendly and provides quick responses whenever we need support.
Kowsalya
Plug AI Into Your Own Data & Integrations
Connect Ownchat workflows with your favorite tools and platforms. From e-commerce to CRM, POS to analytics — automate everything.
Ready to transform your business?
Join thousands of businesses using Ownchat to automate, engage, and grow on WhatsApp.