WhatsApp Business API for UAE and Dubai businesses
Connect your +971 number to the official WhatsApp Business API. Answer customers from one team inbox, automate replies with chatbots and send opt-in broadcasts through Meta's approved route instead of unofficial bulk senders.
Trusted by 300+ Fast-Growing Businesses Across India, Singapore & UAE
Everything Your Business Needs on WhatsApp
Switch between core capabilities to explore how Ownchat transforms customer communication.
Shared Team Inbox
Run multiple agents on one official WhatsApp number. Assign incoming chats to agents, leave private team notes, and track SLAs in real time.
Ownchat is a WhatsApp Business API platform made by Ieyal Solutions, an official Meta Business Partner based in Tamil Nadu, India. UAE businesses use it for a shared team inbox, no-code chatbots, opt-in broadcasts, a WhatsApp CRM and Instagram DMs. Plans start at $12 per month billed annually, plus Ownchat per-message prices for WhatsApp.
At a Glance
- Meta Business Partner
- Yes, official
- Businesses using Ownchat
- 300+
- Plans from
- $12/month (billed annually)
- Free trial
- 14 days, no credit card
- Support hours (UAE time)
- Mon–Fri, 7:30am–4:30pm GST
- Markets served
- India, Singapore, UAE
What is the WhatsApp Business API, and what does Ownchat add?
The WhatsApp Business API (also called the WhatsApp Business Platform or Cloud API) is Meta's official way for companies to message customers at scale. Unlike the free WhatsApp Business app, it lets many agents share one number and send approved templates to opted-in customers.
Meta does not give businesses a ready-made screen to work in. You reach the API through a provider. Ownchat is one: a software platform built by Ieyal Solutions in Thiruvarur, Tamil Nadu, India, and an official Meta Business Partner. It serves 300+ businesses across India, Singapore and the UAE. It has no UAE office; support runs from India.
Official Meta Cloud API Verified · Ownchat Production Workspace
Why choose a Meta Business Partner as your WhatsApp API provider in the UAE?
When choosing the best WhatsApp Business API provider in Dubai, first check that it uses Meta's official platform. Ownchat is an official Meta Business Partner with Meta-certified experts. Your WhatsApp Business account, number and message templates are registered with Meta under your own business.
Official API access
your number runs on Meta's Cloud API, not a phone emulator or an unofficial web session.
Green tick help
Ownchat says it handles the verified-badge application for free on all paid plans.
Onboarding included
every plan includes call support, onboarding and green tick assistance, according to Ownchat's pricing page.
Other partnerships
Google RCS Business Partner and Zoho Partner.
Official Meta Cloud API Verified · Ownchat Production Workspace
See How Your Customers Experience Ownchat on WhatsApp
Select a workflow mode below to preview the instant live messaging experience.
Hi, I saw your commercial listing. Are viewings available this week?
10:42 AM · ✓✓Hello! Yes, private viewing slots are open for Thursday and Saturday. Here is the digital brochure & floorplan:
Which WhatsApp API features do UAE businesses use in Ownchat?
UAE customers write in English, Arabic and other languages. They can message you in any language WhatsApp supports, and agents reply from the same inbox. Message templates can be written in Arabic or English. Ownchat's site does not list a separate Arabic-language interface, so check with the team if you need one.
Shared team inbox
WhatsApp and Instagram conversations in one place, with assignment, reassignment, internal notes, tags and agent metrics such as first response time.
No-code chatbot builder
drag-and-drop flows with buttons, lists, catalogues, data capture (phone, email, date, location, file) and hand-off to a human agent.
AI agent
an AI chatbot node is included from the Professional plan.
Payments and commerce
product catalogues, in-chat cart and payment links through gateways such as Stripe and Razorpay.
Click-to-WhatsApp ads
send Facebook and Instagram ad clicks straight into a WhatsApp chat.
Integrations
Shopify, WooCommerce, Google Sheets, Zoho CRM, Zoho Bigin and webhooks.
Official Meta Cloud API Verified · Ownchat Production Workspace
The Old Manual Way vs The Ownchat Way
Why fast-growing companies replace personal phones and legacy tools with Ownchat.
- ✕1 phone, 1 agent: lost messages when staff are off or leave the company.
- ✕Constant risk of permanent number bans from unapproved bulk tools.
- ✕$99+/month pricing markups with paid setup fees from legacy vendors.
- ✕Manual copy-pasting of leads into spreadsheets and CRM systems.
- ✓Multi-Agent Inbox: All agents on one verified +65 / +971 company number.
- ✓Zero Ban Risk: Direct official WhatsApp Cloud API with Meta approval.
- ✓From $12/month: Transparent pricing, $0 hosting markup, no hidden fees.
- ✓Built-in CRM & Sync: Instant two-way sync with Zoho CRM, Shopify and Sheets.
How does WhatsApp chatbot and automation work for Dubai businesses?
A WhatsApp chatbot answers common questions, collects details and routes the conversation to the right person, at any hour. In Ownchat you build it visually: pick a trigger such as a keyword or an ad click, add questions and buttons, and set when a human should take over.
The workflow builder can also send a template when a Shopify order is created or add a delay before a follow-up. The Starter plan includes 1 chatbot flow; Growth includes 5 chatbot flows and 3 workflows; Professional includes 10 of each.
Official Meta Cloud API Verified · Ownchat Production Workspace
Is there a safe alternative to bulk WhatsApp sender software?
Many UAE businesses search for bulk WhatsApp sender software. Those tools usually automate a personal or WhatsApp Business app account outside Meta's rules, which is a common cause of numbers being restricted or banned. The official WhatsApp Business API is the compliant way to reach many customers at once.
With Ownchat broadcasts you send Meta-approved templates to opted-in contacts. You can personalise messages, schedule them, run recurring or drip campaigns, import audiences from CSV or Google Sheets and track delivery and read receipts. Opt-out management is built in, so customers who ask to stop can be kept out of future campaigns.
Only message people who
opted in to hear from you on WhatsApp.
Keep quality high
Meta can limit numbers that many customers block or report.
Official Meta Cloud API Verified · Ownchat Production Workspace
Does Ownchat include a WhatsApp CRM and Instagram DM automation?
Yes. Every WhatsApp contact gets a profile with tags, attributes, custom fields and an activity timeline. Smart segmentation builds campaign audiences from those fields in real time. If your sales team already works in Zoho CRM or Zoho Bigin, Ownchat connects to both.
From the Growth plan, Instagram sits in the same inbox, with comment-to-DM automation and an Instagram chatbot. A separate Instagram Pro plan ($12 per month, billed annually) covers Instagram-only brands and creators.
Official Meta Cloud API Verified · Ownchat Production Workspace
How do I get the WhatsApp Business API on a +971 number?
Meta accepts any number you own that has a country code and can receive an SMS or voice call. That includes UAE mobiles, landlines and toll-free numbers; short codes are not supported.
Start a 14-day free
trial (no credit card) and connect your Meta Business account through embedded signup.
Register your +971 number
and verify it by SMS or voice call.
Set your display name
and submit your first message templates for Meta's approval.
Import contacts who have
opted in, then build your inbox rules, chatbot and first broadcast.
Official Meta Cloud API Verified · Ownchat Production Workspace
Can I keep using the WhatsApp Business app on the same number?
Yes, through Meta's coexistence feature. It lets a business keep its existing WhatsApp Business app number and use the API at the same time, so staff can still reply from the phone while Ownchat runs bots and broadcasts. It needs WhatsApp Business app version 2.24.17 or later.
Coexistence has limits you should know before choosing it:
Throughput is capped at
20 messages per second.
Up to 180 days
of chat history syncs; groups do not sync.
Broadcast lists and view-once
messages are disabled in the app.
The app must be
opened roughly every two weeks to stay connected.
The verified badge (Official
Business Account) is not available on coexistence numbers.
In Ownchat, WhatsApp Call
and Group features are not supported while coexistence is active.
Official Meta Cloud API Verified · Ownchat Production Workspace
What UAE rules apply to WhatsApp marketing?
This section is general information, not legal advice. Check your own obligations with a UAE lawyer.
Personal data: the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) requires consent that is specific, clear and unambiguous, and gives people the right to object to direct marketing. Collect opt-in consent before WhatsApp marketing and honour opt-outs promptly. DIFC and ADGM have their own data-protection laws.
Promotional SMS: the TDRA sets rules for promotional SMS, including sending only between 7am and 9pm and offering an easy opt-out. No source we found confirms these SMS rules apply to WhatsApp. We suggest the same 7am–9pm window for WhatsApp promotions as good practice.
Real estate: in Dubai, property adverts need a Trakheesi permit from the Dubai Land Department, and this includes adverts sent as WhatsApp broadcasts. Include the permit number and your broker details in each listing message. Our Dubai real-estate page covers this in more detail.
Official Meta Cloud API Verified · Ownchat Production Workspace
How do I get the WhatsApp green tick in the UAE?
The verified badge, once called the green tick and now shown as a blue checkmark, comes from Meta's Official Business Account programme. Meta lists no fee for it on the API. To apply, your business must complete Meta Business Verification, turn on two-step verification, have an approved display name, have used the number on the platform for at least 30 days and follow WhatsApp's messaging policy. If Meta declines, you can reapply after 30 days.
Ownchat handles the application for free on all paid plans. Ownchat states that Meta's decision typically takes 2–5 business days after submission. Approval is not guaranteed.
Official Meta Cloud API Verified · Ownchat Production Workspace
How much does the WhatsApp Business API cost in the UAE?
You pay two things: an Ownchat subscription in USD and WhatsApp per-message charges. Ownchat's UAE per-message prices, from 1 October 2026, are $0.0691 for marketing and $0.0188 each for utility, authentication and service messages. Under Meta's rules, the first 1,000 service messages per number each month are free. See the full breakdown and a worked example on our UAE WhatsApp API pricing page.
Official Meta Cloud API Verified · Ownchat Production Workspace
Plan | Billed annually | Billed monthly | Users / contacts |
|---|---|---|---|
| Starter | $12 | $18 | 3 users, 20,000 contacts |
| Growth (WhatsApp + Instagram) | $53 | $62 | 5 users, 50,000 contacts |
| Professional | $91 | $115 | 10 users, 100,000 contacts |
| Business | $180 | $220 | Unlimited users and contacts |
When is Ownchat support available in UAE time?
Ownchat support runs Monday to Friday, 9am–6pm India time, which is 7:30am–4:30pm in the UAE (GST). Email sales@ownchat.app or call +91 72006 72700. The Business plan adds a dedicated account manager.
Official Meta Cloud API Verified · Ownchat Production Workspace
Calculate Your Monthly Business Time & Cost Savings
See how much manual agent time and software budget Ownchat saves your team each month.
Ownchat's 24/7 AI Chatbot instantly resolves 65% of FAQ queries, qualifying high-value leads before handing off to live agents.
Certified Security, Reliability & Compliance
Built for UAE TDRA guidelines and strict Meta Cloud security standards.
Official Meta Partner
Direct integration to the official WhatsApp Cloud API with zero third-party proxy latency or ban risk.
End-to-End Encryption
All customer conversations and message templates are transmitted securely via Meta’s ISO 27001 data centers.
TDRA & Opt-In Ready
Automated STOP keyword opt-out handling and consent tracking aligned with regional telecom regulations.
99.9% Uptime SLA
High-availability redundant architecture backed by 24/7 real-time monitoring and SLA status reports.
Seamless Native Connections
Works with the Tools You Already Use
Shopify
Zoho CRM
Google Sheets
Stripe
Razorpay
WooCommerce
PetpoojaFrequently Asked Questions
Everything you need to know about pricing, compliance, Meta requirements and setup.
Is Ownchat an official WhatsApp Business API provider in the UAE?
Ownchat is an official Meta Business Partner and connects UAE numbers to Meta's WhatsApp Cloud API. It is made by Ieyal Solutions in Tamil Nadu, India, and serves businesses in India, Singapore and the UAE. It does not have a UAE office.
Can I use my existing +971 number?
Yes, if you own it and it can receive an SMS or voice call. UAE mobiles, landlines and toll-free numbers work; short codes do not. You can also keep the WhatsApp Business app on it through coexistence, with some limits.
How much does the WhatsApp Business API cost in Dubai?
Ownchat plans start at $12 per month billed annually. WhatsApp messages are charged per delivered message: Ownchat's UAE prices are $0.0691 for marketing and $0.0188 for utility, authentication and service. Meta gives 1,000 free service messages per number per month.
Will my number get banned for sending broadcasts?
The official API is designed for broadcasts to customers who have opted in, using Meta-approved templates. Bans usually come from unofficial bulk-sender tools or from many customers blocking and reporting messages. Send only to opted-in contacts and make it easy to opt out.
Can customers message us in Arabic?
Yes. Customers can write in any language WhatsApp supports, including Arabic, and your agents reply from the same inbox. Your message templates can be written in Arabic or English.
How long does WhatsApp green tick verification take?
Ownchat states that Meta's review typically takes 2–5 business days once submitted, and Ownchat handles the application for free on paid plans. Meta's eligibility rules apply and approval is not guaranteed.
Do I need consent before sending WhatsApp marketing in the UAE?
The UAE PDPL requires specific, clear and unambiguous consent and lets people object to direct marketing, so collect opt-in consent and honour opt-outs. Real-estate adverts in Dubai also need a Trakheesi permit. This is general information, not legal advice.
What are Ownchat's support hours in UAE time?
Monday to Friday, 7:30am to 4:30pm GST (9am to 6pm India time). You can reach the team at sales@ownchat.app or +91 72006 72700.
Is there a free trial?
Yes. Ownchat offers a 14-day free trial with no credit card required.
Try Ownchat free for 14 days
Get instant access to shared team inbox, chatbot builder, automated campaigns, and WhatsApp CRM. No credit card required.