WhatsApp Business API for Singapore businesses
Run customer chats, chatbots and opted-in broadcasts on your +65 number through the official WhatsApp Cloud API. Ownchat is an official Meta Business Partner, with plans billed in USD.
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Shared Team Inbox
Run multiple agents on one official WhatsApp number. Assign incoming chats to agents, leave private team notes, and track SLAs in real time.
Ownchat is a WhatsApp Business API platform made by Ieyal Solutions in Thiruvarur, India, and an official Meta Business Partner used by 300+ businesses. Singapore SMEs use it for a shared inbox, chatbots, broadcasts and a WhatsApp CRM on their +65 number. Plans start at USD 12 a month billed annually, plus per-message fees.
At a Glance
- Meta Business Partner
- Yes, official
- Businesses using Ownchat
- 300+
- Plans from
- USD 12/month (billed annually)
- Free trial
- 14 days, no credit card
- Support hours (SGT)
- Mon–Fri, 11:30am–8:30pm
- Markets served
- India, Singapore, UAE
What is the WhatsApp Business API?
The WhatsApp Business API, now delivered as Meta's WhatsApp Cloud API, is the official way for a business to send and receive WhatsApp messages from software instead of a single phone. It lets several staff answer one number, connects WhatsApp to your other systems, and allows approved message templates to be sent to customers who have opted in.
The free WhatsApp Business app suits one person on one phone. The API suits teams and connects WhatsApp to your other systems. You reach it through a provider such as Ownchat.
WhatsApp Business app
free, one phone, manual replies.
WhatsApp Business API
several agents, chatbots, template messages, integrations and reporting, charged per delivered message.
Unofficial bulk WhatsApp senders
not approved by Meta and risk a number ban.
Official Meta Cloud API Verified · Ownchat Production Workspace
How does Ownchat provide the WhatsApp Business API in Singapore?
Ownchat is an official Meta Business Partner. It connects your Singapore business number to the WhatsApp Cloud API through Meta's embedded signup, then gives your team one workspace to manage chats, bots and campaigns. Ownchat also lists itself as a Google RCS Business Partner and a Zoho Partner.
Ownchat is built by Ieyal Solutions in Thiruvarur, Tamil Nadu, India, and serves India, Singapore and the UAE. There is no Singapore office; onboarding and support are done remotely.
Official Meta Cloud API Verified · Ownchat Production Workspace
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Hi, I saw your commercial listing. Are viewings available this week?
10:42 AM · ✓✓Hello! Yes, private viewing slots are open for Thursday and Saturday. Here is the digital brochure & floorplan:
Which WhatsApp API features do Singapore SMEs use most?
These are the Ownchat features most used by small businesses such as clinics, tuition centres, F&B outlets and online shops.
Shared team inbox
WhatsApp and Instagram chats in one place, with assignment, notes, tags and agent metrics.
WhatsApp chatbot
a no-code builder with buttons, lists, data collection and hand-off to a human. Professional adds an AI Agent node.
WhatsApp broadcast
simple, recurring, drip, CSV, Google Sheet and API campaigns, with scheduling, read receipts, A/B testing and opt-out management.
WhatsApp CRM
contact profiles, custom fields, an activity timeline and segmentation.
Instagram DMs
comment-to-DM, an Instagram chatbot and team inbox (Growth and above).
Integrations
Zoho CRM, Zoho Bigin, Zoho Books, Zoho Bookings, Shopify, WooCommerce, Google Sheets and webhooks.
WhatsApp Flows
in-chat forms for bookings, lead capture and surveys.
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The Old Manual Way vs The Ownchat Way
Why fast-growing companies replace personal phones and legacy tools with Ownchat.
- ✕1 phone, 1 agent: lost messages when staff are off or leave the company.
- ✕Constant risk of permanent number bans from unapproved bulk tools.
- ✕$99+/month pricing markups with paid setup fees from legacy vendors.
- ✕Manual copy-pasting of leads into spreadsheets and CRM systems.
- ✓Multi-Agent Inbox: All agents on one verified +65 / +971 company number.
- ✓Zero Ban Risk: Direct official WhatsApp Cloud API with Meta approval.
- ✓From $12/month: Transparent pricing, $0 hosting markup, no hidden fees.
- ✓Built-in CRM & Sync: Instant two-way sync with Zoho CRM, Shopify and Sheets.
Can I send WhatsApp broadcasts to customers in Singapore?
Yes, if they have opted in. Broadcasts go out as Meta-approved template messages to contacts who agreed to hear from you. Ownchat tracks delivery and read rates and handles opt-outs, which matters under Singapore's Do Not Call rules. Unofficial bulk WhatsApp senders work outside Meta's rules and put your number at risk of a ban; the official API is the safer route.
Official Meta Cloud API Verified · Ownchat Production Workspace
How do I get started with the WhatsApp API on a +65 number?
Meta accepts any number you own that has a country code and can receive an SMS or voice call. A +65 mobile, landline or toll-free number works; short codes do not. If the number is already live on WhatsApp, you either move it to the API or connect it in coexistence mode.
1. Start the 14-day
free trial at workspace.ownchat.app/signup. No credit card is needed.
2. Connect your Meta
Business account and +65 number through Meta's embedded signup.
3. Verify the number
with the one-time code Meta sends by SMS or voice call.
4. Submit your first
message templates for Meta's approval.
5. Import opted-in contacts,
build a chatbot and invite your team to the shared inbox.
Official Meta Cloud API Verified · Ownchat Production Workspace
Can I keep using the WhatsApp Business app on the same number?
Yes, with coexistence. Coexistence lets you keep your existing WhatsApp Business app number on your phone and connect the same number to the Cloud API, so staff can reply from the app while Ownchat runs bots and broadcasts. Ownchat supports coexistence onboarding.
Coexistence has limits you should know before choosing it:
It needs app version
2.24.17 or later and partner onboarding.
Throughput is capped at
20 messages per second.
Up to 180 days
of history syncs; groups do not.
Broadcast lists and view-once
messages are turned off in the app.
The app needs to
be opened about every 13–14 days to stay connected.
Coexistence numbers are not
eligible for the Official Business Account badge (the verified tick).
In Ownchat, the WhatsApp
Call and WhatsApp Group features are not supported while coexistence is active.
Official Meta Cloud API Verified · Ownchat Production Workspace
What are the PDPA and Do Not Call rules for WhatsApp marketing in Singapore?
Singapore's Personal Data Protection Act (PDPA) is enforced by the Personal Data Protection Commission (PDPC). The PDPC's Do Not Call (DNC) guidelines state that the DNC rules cover messages sent through data applications such as WhatsApp to Singapore telephone numbers. So a WhatsApp marketing message to a +65 number is treated like a marketing SMS or call.
This is general information, not legal advice. Check your own obligations with a qualified adviser.
Before a marketing message
to a +65 number, check the DNC Registry within the previous 21 days, or hold clear and unambiguous consent that you have recorded. Not opting out is not consent.
Identify your business in
each message, with contact details valid for at least 30 days.
Act on withdrawals of
consent within 21 days, and never message harvested or dictionary-generated numbers.
DNC penalties can reach
S$1 million for organisations.
Official Meta Cloud API Verified · Ownchat Production Workspace
How much does the WhatsApp Business API cost in Singapore?
You pay an Ownchat subscription plus per-message fees. Singapore plans are billed in USD, from USD 12 a month on Starter billed annually (USD 18 monthly).
Meta has charged per delivered message since July 2025. Ownchat per-message prices for Singapore, from 1 October 2026, are USD 0.0878 for marketing and USD 0.0192 each for utility, authentication and service. They are published openly, billed in USD and updated when Meta changes its rates. Under Meta's rules, the first 1,000 service messages per number each month are free. The Singapore pricing page has full tables and a worked example.
Official Meta Cloud API Verified · Ownchat Production Workspace
Plan | Billed annually | Billed monthly | Users | Contacts |
|---|---|---|---|---|
| Starter | $12 | $18 | 3 | 20,000 |
| Growth | $53 | $62 | 5 | 50,000 |
| Professional | $91 | $115 | 10 | 100,000 |
| Business | $180 | $220 | Unlimited | Unlimited |
How do I get the WhatsApp green tick in Singapore?
The badge people call the green tick is Meta's Official Business Account (OBA), now shown as a blue checkmark. Meta charges no fee for it. Ownchat handles the application for free on all paid plans; its pricing page states that Meta's approval typically takes 2–5 business days once you apply.
Meta's requirements include completed Business Verification, two-step verification turned on, an approved display name, a number that has been on the platform for at least 30 days, and compliance with WhatsApp's messaging policy. If Meta declines, you can reapply after 30 days. Coexistence numbers are not eligible.
Official Meta Cloud API Verified · Ownchat Production Workspace
When is Ownchat support available in Singapore time?
Ownchat support runs Monday to Friday, 9am to 6pm India time, which is 11:30am to 8:30pm Singapore time (SGT). Messages sent outside these hours are answered on the next working day. Contact sales@ownchat.app or +91 72006 72700.
Official Meta Cloud API Verified · Ownchat Production Workspace
Calculate Your Monthly Business Time & Cost Savings
See how much manual agent time and software budget Ownchat saves your team each month.
Ownchat's 24/7 AI Chatbot instantly resolves 65% of FAQ queries, qualifying high-value leads before handing off to live agents.
Certified Security, Reliability & Compliance
Built for Singapore PDPA guidelines and strict Meta Cloud security standards.
Official Meta Partner
Direct integration to the official WhatsApp Cloud API with zero third-party proxy latency or ban risk.
End-to-End Encryption
All customer conversations and message templates are transmitted securely via Meta’s ISO 27001 data centers.
PDPA & DNC Compliant
Automated STOP keyword opt-out handling and consent tracking aligned with regional telecom regulations.
99.9% Uptime SLA
High-availability redundant architecture backed by 24/7 real-time monitoring and SLA status reports.
Seamless Native Connections
Works with the Tools You Already Use
Shopify
Zoho CRM
Google Sheets
Stripe
Razorpay
WooCommerce
PetpoojaFrequently Asked Questions
Everything you need to know about pricing, compliance, Meta requirements and setup.
What is the WhatsApp Business API?
It is Meta's official interface for businesses to send and receive WhatsApp messages from software, now delivered as the WhatsApp Cloud API. It supports multiple agents, chatbots, template messages to opted-in customers and integrations. Businesses access it through a provider such as Ownchat.
Is Ownchat an official WhatsApp Business API provider?
Yes. Ownchat is an official Meta Business Partner and connects businesses to the WhatsApp Cloud API through Meta's embedded signup. It is made by Ieyal Solutions in Thiruvarur, India, and serves businesses in India, Singapore and the UAE.
How much does the WhatsApp Business API cost in Singapore with Ownchat?
Ownchat plans start at USD 12 a month billed annually, or USD 18 billed monthly. Per-message prices for Singapore are USD 0.0878 for marketing and USD 0.0192 for utility, authentication and service messages. Under Meta's rules, the first 1,000 service messages per number each month are free.
Can I use my existing +65 WhatsApp number?
Yes. Any +65 number you own that can receive an SMS or voice call can be used, including landlines. If the number is already on the WhatsApp Business app, you can move it to the API or connect it in coexistence mode and keep using the app.
What are the limits of WhatsApp coexistence?
Coexistence is capped at 20 messages per second, syncs up to 180 days of history and turns off broadcast lists in the app. Coexistence numbers cannot get the verified badge, and Ownchat's WhatsApp Call and Group features are unavailable in this mode.
Do Singapore's Do Not Call rules apply to WhatsApp?
Yes. The PDPC's guidelines say the DNC rules cover messages sent through apps like WhatsApp to Singapore numbers. Before sending marketing messages, check the DNC Registry within 21 days or hold clear, recorded consent, and identify your business in the message. This is not legal advice.
Does Ownchat support Instagram DMs and Zoho CRM?
Yes. Growth and higher plans include an Instagram team inbox, comment-to-DM and an Instagram chatbot. Ownchat also integrates with Zoho CRM, Zoho Bigin, Zoho Books, Zoho Bookings and Shopify.
How long does it take to get the WhatsApp green tick?
Ownchat states Meta's approval typically takes 2–5 business days after applying, and it handles the application free on paid plans. Meta requires a verified business and a number on the platform for at least 30 days.
Does Ownchat have a Singapore office?
No. Ownchat is run by Ieyal Solutions from Thiruvarur, India, and serves Singapore customers remotely. Support is available Monday to Friday, 11:30am to 8:30pm SGT, at sales@ownchat.app or +91 72006 72700.
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