Is there a free trial available for OwnChat?

Yes, OwnChat offers a free trial for interested businesses to try the platform before committing to a paid plan.

Are there any discounts available for annual plans?

Yes, OwnChat offers discounts for businesses that choose to pay annually for their plans.

Can I upgrade my plan at any time?

Yes, OwnChat allows businesses to upgrade their plans at any time to accommodate changes in their business needs.

Can i cancel subscription plan at any time?

Yes, you have the flexibility to cancel your subscription at any time. When you cancel, no additional charges will be made to your account. Please note that if you cancel your subscription during an active period, there will not be any refunds.

Are there any additional fees or hidden costs

No, OwnChat's pricing is transparent, and there are no additional fees or hidden costs.

Privacy Policy | Ownchat

Last Updated "06-Jan-2023"

You are entrusting us with your information when you utilize our services. We recognize that this is a significant responsibility, and we work hard to protect your data and put you in authority.This Privacy Statement is intended to assist you in understanding what information we collect, why we gather it, and what you can do to protect your information.

OwnChat is a product of Ieyalsolutions ("ownchat.app", "ownchat","Ieyalsolutions", "we", "us", or "our") is the entity responsible for collecting and processing Personal Data for the purposes outlined in this Policy.
Any information belonging to an identified or identifiable natural person ("Data Subject") is considered personal data.
A customer, also known as a client, is a legal business entity with whom we have an agreement to deliver the Services.

Ownchat, a WhatsApp Business CRM application With WhatsApp Business, the product offers a "Conversation Cloud Platform" that enables our Customers to store, manipulate, analyze, and transfer messages between their business systems and their customers via a range of Ownchat-provided and third-party messaging channels (the "Service").

We are committed to protecting Personal Data, including data that we use for our own purposes and that we keep on behalf of our Clients.

We gather information, including personally identifiable information, for the following purposes:

Service provision and management
Internal business needs

Getting paid for the Service
To comprehend and enhance our service and website

To provide our clients with our services, we gather the user's name, email address, and phone number and store them on our secure servers (https://app-server.ownchat.app). These details are solely used to identify users and deliver the content they require on the app.

Any information relating to You as a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a corporate body, is capable of recognizing You and any further information, including, without limitation, the information provided by You to Us while signing up for the free trial, such as:

Your name,
Phone number associated with Whatsapp,
Company name and address,
Your designation,
Web address of Your company,
Social media login credentials

In any other identifiers and sensitive/personal information as defined in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, as amended from time to time, and any other data privacy laws now in force or in the future ("Personal Information").

Any information that is not Personal Information but is collected in relation to Your use of the Website/App or information required for the proper functioning and development of the Website/App, including, but not limited Usage Information:

The time, date, and extent to which You used the Website/App;
Your usage and search history on the Website/App, as well as your device's keyboard settings;
Using the Website/App can change your time zone, language, screen resolution, and other choices.
The URL or advertisement that led You to the Website/App;
Your IP address, operating system, browser type, referring/exit pages, and other unique device identifiers, as well as Your push notification token, are examples of different devices and Website/App access information.

We will collect information related to Your behaviour on the Website/App across all your devices using Your email or social network log-in details, Services that You search for, opt-ins, and communication preferences.

Information regarding Your location when accessing and using the Website/App. With Your permission, we may collect Global Positioning System (GPS) data and mobile device location information. If You do not want to share Your precise position with Us, You can disable location services in Your mobile device's settings.

You will be able to upload your existing contact list, which includes your name, mobile number, email, and other data fields, in order to launch discussions from our Website/App.

We collect information on your device's audio, video, and other rich media files, such as PDF documents, and we make it possible for you to share rich media files with your clients via our Website/App.

We and Our service providers and business partners utilize cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to collect information automatically, measure and analyze which web pages and advertisements You click on and how You just use Website/App, improve Your perspective using the Website/App, enhance the Website/App, give You with advertising on the Website/App and elsewhere across Your devices, and monitor the effectiveness of the Website/App.

Cookies allow the Website/App offer specific features and functionalities. Web beacons, also known as "pixel tags" or "clear GIFs," are tiny images or small data pieces contained in images that can recognize Cookies, the date and time a page is seen, a description of the page in which the pixel tag is placed, and appropriate data from Your computer or device.

We gather data about computers, phones, and other connected devices with a web connection and the existence of Our Website/App and Solutions. We combine this data with the numerous devices you use.

Gadget functionality such as information about the operating system, equipment/software versions, battery status, frequency accessibility, storage capacity space, browser version, app or file names and types, and plug-ins, device activities such as knowledge about the device's activities and behavior, such as in the background, in front of a window, or with cursor movements (which help distinguish humans from bots), unique identifiers, and device settings. Bluetooth signals and information about neighbouring WiFi access points, beacons, and cell towers.

We are permitted to collect information by trying to turn on full rights in configuration settings, while also giving access to GPS location, camera or photo, info including Your mobile driver's name or ISP, language, time zone, phone number, IP address, network connection, and other devices near Your gadget or on the subnet, so that We can assist You with the streaming of the Services on Your device.

We may get information about You from third-party services such as ad commercial partners, data service suppliers, and analytics providers.

If You opt to link or sign up using a third-party social network or login service, we may collect Your third-party social media networks information, including Your contact lists for these services and information relating to your usage of the Website/App in relation to these services (such as Facebook, Twitter, Instagram, or Google). We may obtain information about Your use of another service if you link your Account in our Website/App to that service.

a) We use Your information to better, assist, and manage the Website/App, to allow You to utilize its functionalities, and to comply with and implement Our Conditions of Use, as indicated below. We may also utilize Your information to display Your ideas, promote the Website/App, and tailor Your ad experience, among other things.

b) In general, we use the information we gather prior to signing up for the Website/App as follows:

To structure the Services offered to users via the Website/App.
To satisfy customer inquiries, Website/App performance, assistance, and information for core workings such as troubleshooting, data processing, debugging, researching, statistics, and poll reasons;
To interact with You, including notifying You of changes to Our services;
Quality control purposes
To enhance and expand Our Website/App and undertake service development;
To personalize the Service You perceive when You use the Website/App;
To enforce Our terms, conditions, and policies;
To verify Your identity in order to utilize certain services.
To quantify and fully comprehend the efﬁcacy of the advertising We utilize for You and others, together with delivering advertising;
In accordance with Your authorizations, to provide You with location-based offerings, such as advertising and other personalized content;
For any other intents divulged to You at the time We collect Your information or with Your assent.

c) We will not sell or rent Your Personal Details to anyone else, at any time, for any purpose. Nonetheless, Your Personal Information will be shared with Our affiliated companies and business associates. We guarantee that We will always obtain Your consent before processing certain types of information where it is legally needed.

We desire that you perceive when and with whom We may share business-related information. Your information is disseminated in the following ways:

a) Public Information:

Personal Details that You contribute to the Website/App (such as some Account profile information), in addition to certain other details about You, will be shared publicly with other Users on the Website/App either automatically or at Your request.

b) Public Information:

We could divulge any of the data collected to respond to notice to appear, court orders, legal process, law enforcement requests, legal claims, or government inquiries, as well as to protect and defend the rights, interests, safety, and security of Us, the Website/App, Our affiliates, Users, or the general public.

We may also share any information We gather to enforce any Website/App agreements, to exercise or defend any legal claims, and to comply with any relevant law.

c) Sale, amalgamation, or other corporate transfer:

We can disclose all of the information We gather in connection with a significant corporate transaction, such as the sale of a website/app, a combination, consolidating, or sale of assets, or in the uncommon event of bankruptcy.

d) Service Providers and Business Associates:

We try sharing the types of Personal details mentioned above including service providers and business partners to assist Us in performing the company's operations and for business purposes, such as analysis, database up keep, distributing competitions and special offers, information systems, shipments, sending interactions, marketing, analytics, estimation, storage systems and hosting, recovery plans, search engine optimization, advertising, and data processing.

Among these service providers and business partners are:

Clouds service provider, who may get information You select to give, information We obtain from other sources, and information We gather automatically.
Researching suppliers, who may get information from You, information obtained from other sources, and information collected automatically.
Consumer and tech support providers, who may receive information You submit, information We gain from other sources, and information We gather automatically.

e) Third-party participants

We can disclose consolidated usage data with other parties and otherwise share non-Personal Data that We gather. However, unless You provide prior agreement, We will only disclose Your Personal Information with third parties in the manner stated in this Policy, including those listed below.
We could use third parties to delegate one or more facets of Our business and/or Website/App processes (such as email or customer support functions, data analysis, website traffic, upkeep, digital advertising, and safety performance and clearing services), in which case We could provide Your Personal Details to such 3rd parties.
We also could disclose Your data with any participant, joint venture partner, caregiver, or affiliate of Our corporate group in order to assist in the optimization of the Website/App, to prevent unauthorized uses, boost user numbers, develop, engineer, and analyze information, or for Our internal business purposes.
We might not be able to regulate how Your Personal Information is treated, transmitted, or used in the unlikely event of Our insolvency, debt restructuring, reorganization, bankruptcy proceedings, or assignment for the benefit of creditors, or the application of laws or rules of equity affecting creditors' rights in general.

i) You have the right, in some situations, to access the Personal Information that We hold about You and to rectify, amend, or request the erasure of Your Personal Information. Prior to fulfilling Your request for Your Personal Information, We will require You to authenticate Your identity before acting on Your request.

You are entitled to the following:

The right to request that Your Personal Information be corrected, removed, or restricted;
The right to request (1) free confirmation that We process Your Personal Information and (2) access to a copy of the Personal Information maintained;
The right to sue if Your rights are violated in connection with the processing of Your Personal Details, as well as to file complaints with the appropriate data protection agencies.
The right not to be subject to any fully automated individual decisions that have legal consequences for You or have a correspondingly massive effect on You; where the computation of Your Personal Details is based on Your assent, the right to withdraw Your consent at any time without affecting previous data processing activities or any other existing legal justification for the processing activity in question;
Where a certain collection of Your Personal Details is dependent on Your consent, You have the right to revoke Your consent at any time without impacting prior data processing activities or any other existing legislative rationale for the processing action in question.
Within which processing of Your Personal Details is premised on Your consent or is required for the fulfillment of an agreement with You and is managed to carry out by automated means, You have the right to receive Your Personal Details in a formal, prevalent used, and machine-readable layout or to have Your Personal Data sent to another company, where technically feasible (data portability).

ii) You can object to the processing of Your Personal Details depending on Our legitimate interests at any time. In the preceding sections, you will find a thorough overview of Our processing activities as well as the legal foundation. If You object to such processing, We request that You specify the grounds for Your objection so that We can investigate the operation of Your Personal Details and determine whether to modify it.

We adhere to generally established standards to safeguard the Personal Details available to Us, both during transit and once received. We cannot guarantee its full security because no method of communication over the Internet or technique of electronic storage is 100% secure. If You have any security concerns about Our Website/App, please email Us at support@ownchat.app.
We utilize a range of firewalls, data encryption, and process control, among other things, to ensure your online session's security of Your online session and to safeguard Our online accounts and systems from unwanted access.
We request a password from You when You register for the service to order to protect Your privacy. We securely send information such as Your Website/App login credentials or account details.
Our servers are housed in secure premises with numerous levels of authentication, along with an identity card and biometric data recognition protocols. Security guards patrol the premises 24/7.
Our databases are physically and logically shielded from general employee access.
Physical entry controls to Our buildings are strictly enforced. No employee is permitted to store Personal Information on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop). We restrict access to the aforementioned Personal Information to authorised staff who have been educated in the proper management of customer information.

i) We can store and use information obtained from Us in any other countries where We or Our agents uphold operations.

By using the Website/App, You understand and agree to any transfer and information stored outside of Your nation of residence, where data protection regulations can change and/or be less By using the Website/App, You understand and agree to any transfer and information storage outside of Your nation of residence, where data protection regulations can change and/or be less Stringent.

Nevertheless, We shall make every effort to take appropriate steps to maintain a sufficient degree of data protection when disclosing Your Personal Details with such countries.

ii) Except as required by law, we make no assurance or warranty regarding any duty to permanently keep any information You may supply or that We may otherwise gather about You.

We make every effort to limit Our processing operations involving Your Personal Details. In the absence of explicit records specified in this Policy, Your Personal Details will be kept only for as long as We require it to fulfill the purpose for which it was obtained and, if applicable, for as far as legal retention requirements dictate. Frequently, this means that We keep Your Personal details for as long as Your Account is active and for up to 180 days after Your Account is deleted. Please keep in mind that legal storage obligations or the need for legal action resulting from improper conduct on the Website/App may necessitate a longer keeping of Your Personal Information. You release Us from any claims based on Your own or any other local, national, or international laws, rules, or agreements by using the Website/App and giving Us information (including Personal Information). On occasion, we might add Your offline data to Our online databases, integrate offline data with online data, or keep offline data electronically. Even if You stop using the Website/App or terminate Your use of it, this Policy still applies to Your information while it is in Our possession.

iv) Any Personal Information We possess about You could be transferred to that reorganised business or third party in accordance with applicable legislation if We go through reorganization, are sold to, merge with, or are acquired by a third party, or sell all or a substantial portion of Our assets.

v) We will not be able to regulate how Your Personal Data is processed, transferred, or used in the unlikely event of Our insolvency, bankruptcy code, reorganization, liquidation, or allocation for the company ’s creditors, or the enactment of rules or rules of equity affecting creditors' rights generally.

Links to other websites, mobile applications, or services (referred to as "Third Party Sites") may be found on the Website/App. These sites have different privacy policies than those outlined in this document. These connections do not imply that We support the third-party websites or the goods or services they provide.

Your visit and any Information you provide to any third-party site are subject to that third-party site's privacy policy. We advise you to carefully read the privacy statement for any third-party website you visit since it can be very different from this Policy. We don't guarantee anything about any Third-Party Sites, and we're not accountable for their privacy policies either.

If Your Personal Information that You gave to Us when You enrolled for Our Website/App changes, You must notify Us as soon as feasible. To examine and change Your Personal Information, go to Our Website/App and select "Edit." Please keep in mind that we will keep Your information for as long as Your account is valid or as needed to provide You with Services. If You want to terminate Your account or request that We no longer use Your information to give You Services, You can delete the Account by selecting "Delete" from our Website/App. We will, however, preserve and use Your information to comply with Our legal responsibilities, settle disputes, and enforce Our agreements.

We strictly adhere to a "no-spam" policy. By agreeing to the Terms of Use and this Policy, You acknowledges and agrees that We can use Your data to communicate with You by email in order to deliver You data that is pertinent to Your use of the Website/App such as organisational notifications, product/service improvements, or "newsletters," or that, in some cases, is aimed to Your interests.

In the case of an intellectual property claim, we can share your contact details with the claimants so they can approach You immediately to address the violation claim. You may opt-out of receiving these mails from Us by using the "unsubscribe" instructions within this such messages. If such newsletters are produced by a third-party vendor, You may unsubscribe by following the instructions provided by such third party. If You have any difficulties unsubscribing, please email us at support@ownchat.app (and You will be removed within seven (7) business days). Please be aware that any unsubscribe requests received as direct answers to any newsletter will not be processed.

This Policy can also be updated from time to time. We shall tell You when the Policy is updated by modifying the "Recently Updated" date at the top of this Policy, publishing the new Policy, and giving anyone else the notification required by the applicable law. To stay informed of Our privacy policies, we urge that You reread the Policy each time You access the Website/App.

If You have a complaint or request regarding Your Personal Details or Our privacy policies, or if You have any questionnaire, issues, or remarks about this Policy, please contact Us in the first instance at https://ownchat.app/contact-us and We will make every effort to respond to Your request as as soon as possible. You can also contact Us by email at support@ownchat.app This is not prejudice to Your rights to file a complaint with Your authority for data protection or to use the dispute resolution procedure outlined in the Terms of Service.

OwnChat's Privacy Policy (hereinafter referred to as "Policy") enables registered users of the Platform to comprehend the type of data collected, the intention for which the data is gathered how the information is used, the intended recipients of such information, and how the data is safeguarded. We take the security and correct use of Your data carefully and are committed to protecting any data in Our control. We recommend that You read this Policy carefully before accessing the Website/App, using the Services, or creating an Account on the Website/App.

If You do not agree with this Policy, kindly do not use Our Website/App, nor create an Account on Our Website/App.

If You use the Services, You will be subject to this Privacy Policy. Furthermore, Our Privacy Policy, which is applicable prior to signing up on the Website/App available at gallabox.com, shall apply to You while using the Platform and using the Services.

If We discover that We have collected Personal Details (defined below) from a User under the age of 18 that was not provided with the approval and agreement of the minor's parents or guardians, We will delete such information as soon as possible. Please contact us at support@ownchat.app if You believe We have obtained Personal Information from someone under the age of 18.

This Policy is authored and will be interpreted in accordance with the requirements of the Information Systems (Decent Security Procedures and Practices and Private And sensitive Data of Information) Regulations, 2011 and Information Systems (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000, and other pertinent laws that necessitate the publication of a consent form for the gathering, utilisation, storage, and sharing of confidential information.

1. Personal Data Collection and Use

Any capitalized terms used without clarification in this document will have the meanings ascribed to them in Our Terms of Use.

Your name,
Phone number associated with Whatsapp,
Company name and address,
Your designation,
Web address of Your company,
Social media login credentials

The time, date, and extent to which You used the Website/App;

Your usage and search history on the Website/App, as well as your device's keyboard settings;
Using the Website/App can change your time zone, language, screen resolution, and other choices.
the URL or advertisement that led You to the Website/App;
Your IP address, operating system, browser type, referring/exit pages, and other unique device identifiers, as well as Your push notification token, are examples of different devices and Website/App access information.

You will be able to upload your existing contact list, which includes your name, mobile number, email, and other data fields, in order to launch discussions from our Website/App

We gather data about computers, phones, and other connected devices with a web connection and the existence of Our Website/App and Solutions. We combine this data with the numerous devices you use.

We may get information about You from third-party services such as ad commercial partners, data service suppliers, and analytics providers.

b) In general, we use the information we gather prior to signing up for the Website/App as follows:

To structure the Services offered to users via the Website/App.
To satisfy customer inquiries, Website/App performance, assistance, and information for core workings such as troubleshooting, data processing, debugging, researching, statistics, and poll reasons;
To interact with You, including notifying You of changes to Our services;
Quality control purposes
To enhance and expand Our Website/App and undertake service development;
To personalize the Service You perceive when You use the Website/App;
To enforce Our terms, conditions, and policies;
To verify Your identity in order to utilize certain services.
To quantify and fully comprehend the efﬁcacy of the advertising We utilize for You and others, together with delivering advertising;
In accordance with Your authorizations, to provide You with location-based offerings, such as advertising and other personalized content;
For any other intents divulged to You at the time We collect Your information or with Your assent.

We desire that you perceive when and with whom We may share business-related information. Your information is disseminated in the following ways:

a) Public Information:

b) Public Information:

We may also share any information We gather to enforce any Website/App agreements, to exercise or defend any legal claims, and to comply with any relevant law.

c) Sale, amalgamation, or other corporate transfer:

d) Service Providers and Business Associates:

Among these service providers and business partners are:

Clouds service provider, who may get information You select to give, information We obtain from other sources, and information We gather automatically.
Researching suppliers, who may get information from You, information obtained from other sources, and information collected automatically.
Consumer and tech support providers, who may receive information You submit, information We gain from other sources, and information We gather automatically.

e) Third-party participants

We can disclose consolidated usage data with other parties and otherwise share non-Personal Data that We gather. However, unless You provide prior agreement, We will only disclose Your Personal Information with third parties in the manner stated in this Policy, including those listed below.
We could use third parties to delegate one or more facets of Our business and/or Website/App processes (such as email or customer support functions, data analysis, website traffic, upkeep, digital advertising, and safety performance and clearing services), in which case We could provide Your Personal Details to such 3rd parties.
We also could disclose Your data with any participant, joint venture partner, caregiver, or affiliate of Our corporate group in order to assist in the optimization of the Website/App, to prevent unauthorized uses, boost user numbers, develop, engineer, and analyze information, or for Our internal business purposes.
We might not be able to regulate how Your Personal Information is treated, transmitted, or used in the unlikely event of Our insolvency, debt restructuring, reorganization, bankruptcy proceedings, or assignment for the benefit of creditors, or the application of laws or rules of equity affecting creditors' rights in general.

You are entitled to the following:

The right to request that Your Personal Information be corrected, removed, or restricted;
The right to request (1) free confirmation that We process Your Personal Information and (2) access to a copy of the Personal Information maintained;
The right to sue if Your rights are violated in connection with the processing of Your Personal Details, as well as to file complaints with the appropriate data protection agencies.
The right not to be subject to any fully automated individual decisions that have legal consequences for You or have a correspondingly massive effect on You; where the computation of Your Personal Details is based on Your assent, the right to withdraw Your consent at any time without affecting previous data processing activities or any other existing legal justification for the processing activity in question;
Where a certain collection of Your Personal Details is dependent on Your consent, You have the right to revoke Your consent at any time without impacting prior data processing activities or any other existing legislative rationale for the processing action in question.
Within which processing of Your Personal Details is premised on Your consent or is required for the fulfillment of an agreement with You and is managed to carry out by automated means, You have the right to receive Your Personal Details in a formal, prevalent used, and machine-readable layout or to have Your Personal Data sent to another company, where technically feasible (data portability).

We adhere to generally established standards to safeguard the Personal Details available to Us, both during transit and once received. We cannot guarantee its full security because no method of communication over the Internet or technique of electronic storage is 100% secure. If You have any security concerns about Our Website/App, please email Us at support@ownchat.app.
We utilize a range of firewalls, data encryption, and process control, among other things, to ensure your online session's security of Your online session and to safeguard Our online accounts and systems from unwanted access.
We request a password from You when You register for the service to order to protect Your privacy. We securely send information such as Your Website/App login credentials or account details.
Our servers are housed in secure premises with numerous levels of authentication, along with an identity card and biometric data recognition protocols. Security guards patrol the premises 24/7.
Our databases are physically and logically shielded from general employee access.
Physical entry controls to Our buildings are strictly enforced. No employee is permitted to store Personal Information on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop). We restrict access to the aforementioned Personal Information to authorised staff who have been educated in the proper management of customer information.

i) We can store and use information obtained from Us in any other countries where We or Our agents uphold operations.

Nevertheless, We shall make every effort to take appropriate steps to maintain a sufficient degree of data protection when disclosing Your Personal Details with such countries.

ii) Except as required by law, we make no assurance or warranty regarding any duty to permanently keep any information You may supply or that We may otherwise gather about You.

Privacy Policy

Last Updated "06-Jan-2023"

1. Introduction

The following key terms are defined throughout this document:

2. What is Ownchat?

Information Collected By Us

3. Personal Data Collection and Use

Usage Information:

Behavioral Information:

Location Data:

Contact List and Files:

Cookies:

Device Information:

This information includes:

Third-Party Information

4. Use OF YOUR INFORMATION

5. Sharing YOUR INFORMATION

6. RIGHTS YOU HAVE

7. SECURITY

8. DATA STORAGE AND TRANSMISSION

9. LINK TO WEBSITES OF THIRD PARTIES

10. YOU HAVE INFORMED ME ABOUT A CHANGE IN PERSONAL INFORMATION.

11. OPT-OUT AND EMAIL NOTIFICATIONS

12. POLICY CHANGES

13. GET IN TOUCH

During Sign up