You are entrusting us with your information when you utilize our services. We recognize that this is a significant responsibility, and we work hard to protect your data and put you in authority.This Privacy Statement is intended to assist you in understanding what information we collect, why we gather it, and what you can do to protect your information.
Ownchat, a WhatsApp Business CRM application With WhatsApp Business, the product offers a "Conversation Cloud Platform" that enables our Customers to store, manipulate, analyze, and transfer messages between their business systems and their customers via a range of Ownchat-provided and third-party messaging channels (the "Service").
We are committed to protecting Personal Data, including data that we use for our own purposes and that we keep on behalf of our Clients.
We gather information, including personally identifiable information, for the following purposes:
To provide our clients with our services, we gather the user's name, email address, and phone number and store them on our secure servers (https://app-server.ownchat.app). These details are solely used to identify users and deliver the content they require on the app.
Any information relating to You as a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a corporate body, is capable of recognizing You and any further information, including, without limitation, the information provided by You to Us while signing up for the free trial, such as:
In any other identifiers and sensitive/personal information as defined in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, as amended from time to time, and any other data privacy laws now in force or in the future ("Personal Information").
Any information that is not Personal Information but is collected in relation to Your use of the Website/App or information required for the proper functioning and development of the Website/App, including, but not limited Usage Information:
We will collect information related to Your behaviour on the Website/App across all your devices using Your email or social network log-in details, Services that You search for, opt-ins, and communication preferences.
Information regarding Your location when accessing and using the Website/App. With Your permission, we may collect Global Positioning System (GPS) data and mobile device location information. If You do not want to share Your precise position with Us, You can disable location services in Your mobile device's settings.
You will be able to upload your existing contact list, which includes your name, mobile number, email, and other data fields, in order to launch discussions from our Website/App.
We collect information on your device's audio, video, and other rich media files, such as PDF documents, and we make it possible for you to share rich media files with your clients via our Website/App.
We and Our service providers and business partners utilize cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to collect information automatically, measure and analyze which web pages and advertisements You click on and how You just use Website/App, improve Your perspective using the Website/App, enhance the Website/App, give You with advertising on the Website/App and elsewhere across Your devices, and monitor the effectiveness of the Website/App.
Cookies allow the Website/App offer specific features and functionalities. Web beacons, also known as "pixel tags" or "clear GIFs," are tiny images or small data pieces contained in images that can recognize Cookies, the date and time a page is seen, a description of the page in which the pixel tag is placed, and appropriate data from Your computer or device.
We gather data about computers, phones, and other connected devices with a web connection and the existence of Our Website/App and Solutions. We combine this data with the numerous devices you use.
Gadget functionality such as information about the operating system, equipment/software versions, battery status, frequency accessibility, storage capacity space, browser version, app or file names and types, and plug-ins, device activities such as knowledge about the device's activities and behavior, such as in the background, in front of a window, or with cursor movements (which help distinguish humans from bots), unique identifiers, and device settings. Bluetooth signals and information about neighbouring WiFi access points, beacons, and cell towers.
We are permitted to collect information by trying to turn on full rights in configuration settings, while also giving access to GPS location, camera or photo, info including Your mobile driver's name or ISP, language, time zone, phone number, IP address, network connection, and other devices near Your gadget or on the subnet, so that We can assist You with the streaming of the Services on Your device.
We may get information about You from third-party services such as ad commercial partners, data service suppliers, and analytics providers.
If You opt to link or sign up using a third-party social network or login service, we may collect Your third-party social media networks information, including Your contact lists for these services and information relating to your usage of the Website/App in relation to these services (such as Facebook, Twitter, Instagram, or Google). We may obtain information about Your use of another service if you link your Account in our Website/App to that service.
a) We use Your information to better, assist, and manage the Website/App, to allow You to utilize its functionalities, and to comply with and implement Our Conditions of Use, as indicated below. We may also utilize Your information to display Your ideas, promote the Website/App, and tailor Your ad experience, among other things.
b) In general, we use the information we gather prior to signing up for the Website/App as follows:
c) We will not sell or rent Your Personal Details to anyone else, at any time, for any purpose. Nonetheless, Your Personal Information will be shared with Our affiliated companies and business associates. We guarantee that We will always obtain Your consent before processing certain types of information where it is legally needed.
We desire that you perceive when and with whom We may share business-related information. Your information is disseminated in the following ways:
a) Public Information:
Personal Details that You contribute to the Website/App (such as some Account profile information), in addition to certain other details about You, will be shared publicly with other Users on the Website/App either automatically or at Your request.
b) Public Information:
We could divulge any of the data collected to respond to notice to appear, court orders, legal process, law enforcement requests, legal claims, or government inquiries, as well as to protect and defend the rights, interests, safety, and security of Us, the Website/App, Our affiliates, Users, or the general public.
We may also share any information We gather to enforce any Website/App agreements, to exercise or defend any legal claims, and to comply with any relevant law.
c) Sale, amalgamation, or other corporate transfer:
We can disclose all of the information We gather in connection with a significant corporate transaction, such as the sale of a website/app, a combination, consolidating, or sale of assets, or in the uncommon event of bankruptcy.
d) Service Providers and Business Associates:
We try sharing the types of Personal details mentioned above including service providers and business partners to assist Us in performing the company's operations and for business purposes, such as analysis, database up keep, distributing competitions and special offers, information systems, shipments, sending interactions, marketing, analytics, estimation, storage systems and hosting, recovery plans, search engine optimization, advertising, and data processing.
Among these service providers and business partners are:
e) Third-party participants
i) You have the right, in some situations, to access the Personal Information that We hold about You and to rectify, amend, or request the erasure of Your Personal Information. Prior to fulfilling Your request for Your Personal Information, We will require You to authenticate Your identity before acting on Your request.
You are entitled to the following:
ii) You can object to the processing of Your Personal Details depending on Our legitimate interests at any time. In the preceding sections, you will find a thorough overview of Our processing activities as well as the legal foundation. If You object to such processing, We request that You specify the grounds for Your objection so that We can investigate the operation of Your Personal Details and determine whether to modify it.
i) We can store and use information obtained from Us in any other countries where We or Our agents uphold operations.
By using the Website/App, You understand and agree to any transfer and information stored outside of Your nation of residence, where data protection regulations can change and/or be less By using the Website/App, You understand and agree to any transfer and information storage outside of Your nation of residence, where data protection regulations can change and/or be less Stringent.
Nevertheless, We shall make every effort to take appropriate steps to maintain a sufficient degree of data protection when disclosing Your Personal Details with such countries.
ii) Except as required by law, we make no assurance or warranty regarding any duty to permanently keep any information You may supply or that We may otherwise gather about You.
We make every effort to limit Our processing operations involving Your Personal Details. In the absence of explicit records specified in this Policy, Your Personal Details will be kept only for as long as We require it to fulfill the purpose for which it was obtained and, if applicable, for as far as legal retention requirements dictate. Frequently, this means that We keep Your Personal details for as long as Your Account is active and for up to 180 days after Your Account is deleted. Please keep in mind that legal storage obligations or the need for legal action resulting from improper conduct on the Website/App may necessitate a longer keeping of Your Personal Information. You release Us from any claims based on Your own or any other local, national, or international laws, rules, or agreements by using the Website/App and giving Us information (including Personal Information). On occasion, we might add Your offline data to Our online databases, integrate offline data with online data, or keep offline data electronically. Even if You stop using the Website/App or terminate Your use of it, this Policy still applies to Your information while it is in Our possession.
iv) Any Personal Information We possess about You could be transferred to that reorganised business or third party in accordance with applicable legislation if We go through reorganization, are sold to, merge with, or are acquired by a third party, or sell all or a substantial portion of Our assets.
v) We will not be able to regulate how Your Personal Data is processed, transferred, or used in the unlikely event of Our insolvency, bankruptcy code, reorganization, liquidation, or allocation for the company ’s creditors, or the enactment of rules or rules of equity affecting creditors' rights generally.
Links to other websites, mobile applications, or services (referred to as "Third Party Sites") may be found on the Website/App. These sites have different privacy policies than those outlined in this document. These connections do not imply that We support the third-party websites or the goods or services they provide.
Your visit and any Information you provide to any third-party site are subject to that third-party site's privacy policy. We advise you to carefully read the privacy statement for any third-party website you visit since it can be very different from this Policy. We don't guarantee anything about any Third-Party Sites, and we're not accountable for their privacy policies either.
If Your Personal Information that You gave to Us when You enrolled for Our Website/App changes, You must notify Us as soon as feasible. To examine and change Your Personal Information, go to Our Website/App and select "Edit." Please keep in mind that we will keep Your information for as long as Your account is valid or as needed to provide You with Services. If You want to terminate Your account or request that We no longer use Your information to give You Services, You can delete the Account by selecting "Delete" from our Website/App. We will, however, preserve and use Your information to comply with Our legal responsibilities, settle disputes, and enforce Our agreements.
We strictly adhere to a "no-spam" policy. By agreeing to the Terms of Use and this Policy, You acknowledges and agrees that We can use Your data to communicate with You by email in order to deliver You data that is pertinent to Your use of the Website/App such as organisational notifications, product/service improvements, or "newsletters," or that, in some cases, is aimed to Your interests.
In the case of an intellectual property claim, we can share your contact details with the claimants so they can approach You immediately to address the violation claim. You may opt-out of receiving these mails from Us by using the "unsubscribe" instructions within this such messages. If such newsletters are produced by a third-party vendor, You may unsubscribe by following the instructions provided by such third party. If You have any difficulties unsubscribing, please email us at support@ownchat.app (and You will be removed within seven (7) business days). Please be aware that any unsubscribe requests received as direct answers to any newsletter will not be processed.
This Policy can also be updated from time to time. We shall tell You when the Policy is updated by modifying the "Recently Updated" date at the top of this Policy, publishing the new Policy, and giving anyone else the notification required by the applicable law. To stay informed of Our privacy policies, we urge that You reread the Policy each time You access the Website/App.
If You have a complaint or request regarding Your Personal Details or Our privacy policies, or if You have any questionnaire, issues, or remarks about this Policy, please contact Us in the first instance at https://ownchat.app/contact-us and We will make every effort to respond to Your request as as soon as possible. You can also contact Us by email at support@ownchat.app This is not prejudice to Your rights to file a complaint with Your authority for data protection or to use the dispute resolution procedure outlined in the Terms of Service.
OwnChat's Privacy Policy (hereinafter referred to as "Policy") enables registered users of the Platform to comprehend the type of data collected, the intention for which the data is gathered how the information is used, the intended recipients of such information, and how the data is safeguarded. We take the security and correct use of Your data carefully and are committed to protecting any data in Our control. We recommend that You read this Policy carefully before accessing the Website/App, using the Services, or creating an Account on the Website/App.
If You do not agree with this Policy, kindly do not use Our Website/App, nor create an Account on Our Website/App.
If You use the Services, You will be subject to this Privacy Policy. Furthermore, Our Privacy Policy, which is applicable prior to signing up on the Website/App available at gallabox.com, shall apply to You while using the Platform and using the Services.
If We discover that We have collected Personal Details (defined below) from a User under the age of 18 that was not provided with the approval and agreement of the minor's parents or guardians, We will delete such information as soon as possible. Please contact us at support@ownchat.app if You believe We have obtained Personal Information from someone under the age of 18.
This Policy is authored and will be interpreted in accordance with the requirements of the Information Systems (Decent Security Procedures and Practices and Private And sensitive Data of Information) Regulations, 2011 and Information Systems (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021 under the Information Technology Act, 2000, and other pertinent laws that necessitate the publication of a consent form for the gathering, utilisation, storage, and sharing of confidential information.
Any capitalized terms used without clarification in this document will have the meanings ascribed to them in Our Terms of Use.
Any information relating to You as a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a corporate body, is capable of recognizing You and any further information, including, without limitation, the information provided by You to Us while signing up for the free trial, such as:
In any other identifiers and sensitive/personal information as defined in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, as amended from time to time, and any other data privacy laws now in force or in the future ("Personal Information").
Any information that is not Personal Information but is collected in relation to Your use of the Website/App or information required for the proper functioning and development of the Website/App, including, but not limited Usage Information:
The time, date, and extent to which You used the Website/App;
We will collect information related to Your behaviour on the Website/App across all your devices using Your email or social network log-in details, Services that You search for, opt-ins, and communication preferences.
Information regarding Your location when accessing and using the Website/App. With Your permission, we may collect Global Positioning System (GPS) data and mobile device location information. If You do not want to share Your precise position with Us, You can disable location services in Your mobile device's settings.
You will be able to upload your existing contact list, which includes your name, mobile number, email, and other data fields, in order to launch discussions from our Website/App
We collect information on your device's audio, video, and other rich media files, such as PDF documents, and we make it possible for you to share rich media files with your clients via our Website/App.
We and Our service providers and business partners utilize cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to collect information automatically, measure and analyze which web pages and advertisements You click on and how You just use Website/App, improve Your perspective using the Website/App, enhance the Website/App, give You with advertising on the Website/App and elsewhere across Your devices, and monitor the effectiveness of the Website/App.
Cookies allow the Website/App offer specific features and functionalities. Web beacons, also known as "pixel tags" or "clear GIFs," are tiny images or small data pieces contained in images that can recognize Cookies, the date and time a page is seen, a description of the page in which the pixel tag is placed, and appropriate data from Your computer or device.
We and Our service providers and business partners utilize cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) ("Cookies") to collect information automatically, measure and analyze which web pages and advertisements You click on and how You just use Website/App, improve Your perspective using the Website/App, enhance the Website/App, give You with advertising on the Website/App and elsewhere across Your devices, and monitor the effectiveness of the Website/App.
Cookies allow the Website/App offer specific features and functionalities. Web beacons, also known as "pixel tags" or "clear GIFs," are tiny images or small data pieces contained in images that can recognize Cookies, the date and time a page is seen, a description of the page in which the pixel tag is placed, and appropriate data from Your computer or device.
We gather data about computers, phones, and other connected devices with a web connection and the existence of Our Website/App and Solutions. We combine this data with the numerous devices you use.
Gadget functionality such as information about the operating system, equipment/software versions, battery status, frequency accessibility, storage capacity space, browser version, app or file names and types, and plug-ins, device activities such as knowledge about the device's activities and behavior, such as in the background, in front of a window, or with cursor movements (which help distinguish humans from bots), unique identifiers, and device settings. Bluetooth signals and information about neighbouring WiFi access points, beacons, and cell towers.
We are permitted to collect information by trying to turn on full rights in configuration settings, while also giving access to GPS location, camera or photo, info including Your mobile driver's name or ISP, language, time zone, phone number, IP address, network connection, and other devices near Your gadget or on the subnet, so that We can assist You with the streaming of the Services on Your device.
We may get information about You from third-party services such as ad commercial partners, data service suppliers, and analytics providers.
If You opt to link or sign up using a third-party social network or login service, we may collect Your third-party social media networks information, including Your contact lists for these services and information relating to your usage of the Website/App in relation to these services (such as Facebook, Twitter, Instagram, or Google). We may obtain information about Your use of another service if you link your Account in our Website/App to that service.
a) We use Your information to better, assist, and manage the Website/App, to allow You to utilize its functionalities, and to comply with and implement Our Conditions of Use, as indicated below. We may also utilize Your information to display Your ideas, promote the Website/App, and tailor Your ad experience, among other things.
b) In general, we use the information we gather prior to signing up for the Website/App as follows:
c) We will not sell or rent Your Personal Details to anyone else, at any time, for any purpose. Nonetheless, Your Personal Information will be shared with Our affiliated companies and business associates. We guarantee that We will always obtain Your consent before processing certain types of information where it is legally needed.
We desire that you perceive when and with whom We may share business-related information. Your information is disseminated in the following ways:
a) Public Information:
Personal Details that You contribute to the Website/App (such as some Account profile information), in addition to certain other details about You, will be shared publicly with other Users on the Website/App either automatically or at Your request.
b) Public Information:
We could divulge any of the data collected to respond to notice to appear, court orders, legal process, law enforcement requests, legal claims, or government inquiries, as well as to protect and defend the rights, interests, safety, and security of Us, the Website/App, Our affiliates, Users, or the general public.
We may also share any information We gather to enforce any Website/App agreements, to exercise or defend any legal claims, and to comply with any relevant law.
c) Sale, amalgamation, or other corporate transfer:
We can disclose all of the information We gather in connection with a significant corporate transaction, such as the sale of a website/app, a combination, consolidating, or sale of assets, or in the uncommon event of bankruptcy.
d) Service Providers and Business Associates:
We try sharing the types of Personal details mentioned above including service providers and business partners to assist Us in performing the company's operations and for business purposes, such as analysis, database up keep, distributing competitions and special offers, information systems, shipments, sending interactions, marketing, analytics, estimation, storage systems and hosting, recovery plans, search engine optimization, advertising, and data processing.
Among these service providers and business partners are:
e) Third-party participants
i) You have the right, in some situations, to access the Personal Information that We hold about You and to rectify, amend, or request the erasure of Your Personal Information. Prior to fulfilling Your request for Your Personal Information, We will require You to authenticate Your identity before acting on Your request.
You are entitled to the following:
ii) You can object to the processing of Your Personal Details depending on Our legitimate interests at any time. In the preceding sections, you will find a thorough overview of Our processing activities as well as the legal foundation. If You object to such processing, We request that You specify the grounds for Your objection so that We can investigate the operation of Your Personal Details and determine whether to modify it.
i) We can store and use information obtained from Us in any other countries where We or Our agents uphold operations.
By using the Website/App, You understand and agree to any transfer and information stored outside of Your nation of residence, where data protection regulations can change and/or be less By using the Website/App, You understand and agree to any transfer and information storage outside of Your nation of residence, where data protection regulations can change and/or be less Stringent.
Nevertheless, We shall make every effort to take appropriate steps to maintain a sufficient degree of data protection when disclosing Your Personal Details with such countries.
ii) Except as required by law, we make no assurance or warranty regarding any duty to permanently keep any information You may supply or that We may otherwise gather about You.
We make every effort to limit Our processing operations involving Your Personal Details. In the absence of explicit records specified in this Policy, Your Personal Details will be kept only for as long as We require it to fulfill the purpose for which it was obtained and, if applicable, for as far as legal retention requirements dictate. Frequently, this means that We keep Your Personal details for as long as Your Account is active and for up to 180 days after Your Account is deleted. Please keep in mind that legal storage obligations or the need for legal action resulting from improper conduct on the Website/App may necessitate a longer keeping of Your Personal Information. You release Us from any claims based on Your own or any other local, national, or international laws, rules, or agreements by using the Website/App and giving Us information (including Personal Information). On occasion, we might add Your offline data to Our online databases, integrate offline data with online data, or keep offline data electronically. Even if You stop using the Website/App or terminate Your use of it, this Policy still applies to Your information while it is in Our possession.
iv) Any Personal Information We possess about You could be transferred to that reorganised business or third party in accordance with applicable legislation if We go through reorganization, are sold to, merge with, or are acquired by a third party, or sell all or a substantial portion of Our assets.
v) We will not be able to regulate how Your Personal Data is processed, transferred, or used in the unlikely event of Our insolvency, bankruptcy code, reorganization, liquidation, or allocation for the company ’s creditors, or the enactment of rules or rules of equity affecting creditors' rights generally.
Links to other websites, mobile applications, or services (referred to as "Third Party Sites") may be found on the Website/App. These sites have different privacy policies than those outlined in this document. These connections do not imply that We support the third-party websites or the goods or services they provide.
Your visit and any Information you provide to any third-party site are subject to that third-party site's privacy policy. We advise you to carefully read the privacy statement for any third-party website you visit since it can be very different from this Policy. We don't guarantee anything about any Third-Party Sites, and we're not accountable for their privacy policies either.
If Your Personal Information that You gave to Us when You enrolled for Our Website/App changes, You must notify Us as soon as feasible. To examine and change Your Personal Information, go to Our Website/App and select "Edit." Please keep in mind that we will keep Your information for as long as Your account is valid or as needed to provide You with Services. If You want to terminate Your account or request that We no longer use Your information to give You Services, You can delete the Account by selecting "Delete" from our Website/App. We will, however, preserve and use Your information to comply with Our legal responsibilities, settle disputes, and enforce Our agreements.
We strictly adhere to a "no-spam" policy. By agreeing to the Terms of Use and this Policy, You acknowledges and agrees that We can use Your data to communicate with You by email in order to deliver You data that is pertinent to Your use of the Website/App such as organisational notifications, product/service improvements, or "newsletters," or that, in some cases, is aimed to Your interests.
In the case of an intellectual property claim, we can share your contact details with the claimants so they can approach You immediately to address the violation claim. You may opt-out of receiving these mails from Us by using the "unsubscribe" instructions within this such messages. If such newsletters are produced by a third-party vendor, You may unsubscribe by following the instructions provided by such third party. If You have any difficulties unsubscribing, please email us at support@ownchat.app (and You will be removed within seven (7) business days). Please be aware that any unsubscribe requests received as direct answers to any newsletter will not be processed.
This Policy can also be updated from time to time. We shall tell You when the Policy is updated by modifying the "Recently Updated" date at the top of this Policy, publishing the new Policy, and giving anyone else the notification required by the applicable law. To stay informed of Our privacy policies, we urge that You reread the Policy each time You access the Website/App.
If You have a complaint or request regarding Your Personal Details or Our privacy policies, or if You have any questionnaire, issues, or remarks about this Policy, please contact Us in the first instance at https://ownchat.app/contact-us and We will make every effort to respond to Your request as as soon as possible. You can also contact Us by email at support@ownchat.app This is not prejudice to Your rights to file a complaint with Your authority for data protection or to use the dispute resolution procedure outlined in the Terms of Service.