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Poornima

Insights and expertise on WhatsApp automation, growth strategies, and enterprise solutions.

20 Published Stories

Recent Contributions

DLT Registration for SMS in India (2026): Step-by-Step Process, Cost, Header Suffixes and Template Rules
SMS Marketing Oct 20, 2026

DLT Registration for SMS in India (2026): Step-by-Step Process, Cost, Header Suffixes and Template Rules

DLT registration for business SMS in India: portals, ₹5,900 fee, documents, -P/-T/-S/-G headers, URL whitelisting and PE–TM binding.

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RCS Messaging in India (2026): What It Is, How It Compares to SMS and WhatsApp, and When Retailers Should Use It

RCS Messaging in India (2026): What It Is, How It Compares to SMS and WhatsApp, and When Retailers Should Use It

What RCS business messaging is, who supports it in India (incl. Jio on iPhone from Sep 2026), and how it compares with SMS and WhatsApp."

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Instagram Comment-to-DM Automation: How Clothing Stores Turn Reel Comments into WhatsApp Sales

Instagram Comment-to-DM Automation: How Clothing Stores Turn Reel Comments into WhatsApp Sales

Set up Instagram comment-to-DM automation the official way, follow Meta's 7-day private-reply rule, and move shoppers to WhatsApp to close the sale.

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How to Send Bulk WhatsApp Messages Without Getting Banned (2026 Rules, Limits and Error 131049)

How to Send Bulk WhatsApp Messages Without Getting Banned (2026 Rules, Limits and Error 131049)

The safe, official way to message thousands of customers on WhatsApp: limit tiers, quality rating, error 131049 and a 7-step checklist.

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Click-to-WhatsApp Ads: A Retailer's Guide to Setup, the 72-Hour Free Window and Converting Chats into Store Visits

Click-to-WhatsApp Ads: A Retailer's Guide to Setup, the 72-Hour Free Window and Converting Chats into Store Visits

Set up click-to-WhatsApp ads for your store, use the 72-hour free messaging window correctly, and follow a chat script that turns ad clicks into bills.

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WhatsApp Business App vs API: Which One Does Your Store Need in 2026?

WhatsApp Business App vs API: Which One Does Your Store Need in 2026?

WhatsApp Business app vs API compared: features, limits, pricing, coexistence and a simple decision table for Indian retail stores.

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How to Bring Back Old Customers to Your Store: A 5-Step Win-Back Plan for Clothing Retailers

How to Bring Back Old Customers to Your Store: A 5-Step Win-Back Plan for Clothing Retailers

Lapsed customers are cheaper to win back than new ones are to find. Use this recency ladder, 3-message WhatsApp sequence and offer guide.

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WhatsApp Marketing for Textile Shops: The Complete 2026 Guide for Saree, Clothing and Boutique Stores

WhatsApp Marketing for Textile Shops: The Complete 2026 Guide for Saree, Clothing and Boutique Stores

How textile, saree and clothing shops use WhatsApp to win repeat sales: opt-in, catalogues, templates, costs, messaging limits and what to measure.

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Diwali Marketing Ideas for Clothing Stores (2026): A Day-by-Day Plan That Brings Customers Back

Diwali Marketing Ideas for Clothing Stores (2026): A Day-by-Day Plan That Brings Customers Back

Diwali 2026 is on 8 November. Use this dated 7-phase plan, segment-wise offer ideas and WhatsApp tactics to fill your textile or saree shop this season.

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Instagram DM Automation Rules in 2026: What You Can (and Can't) Automate

Instagram DM Automation Rules in 2026: What You Can (and Can't) Automate

Instagram DM automation rules for 2026 — the 24-hour window, rate limits, and compliant setup. Automate DMs without risking your account.

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WhatsApp Starts Charging for Service Replies From October 2026

WhatsApp Starts Charging for Service Replies From October 2026

WhatsApp starts charging for service replies from October 2026. See exactly what changes, what it costs (₹0.115/message in India), and how to prepare before the bill arrives.

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Real-Time Employee Tracking: Stop Chasing Updates, Start Seeing Them

Real-Time Employee Tracking: Stop Chasing Updates, Start Seeing Them

Stop chasing attendance updates. See how Ownchat tracks working hours, idle time, and productivity automatically — all from one dashboard.

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How to Set Up a WhatsApp Chatbot for Your Business in 2026 (No Code Required)

How to Set Up a WhatsApp Chatbot for Your Business in 2026 (No Code Required)

Learn how to set up a WhatsApp chatbot for your business without coding. This step-by-step guide covers WhatsApp Business API setup, chatbot flow creation, keyword triggers, automation, and best practices using Ownchat.

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How to Turn Instagram Followers into WhatsApp Leads

How to Turn Instagram Followers into WhatsApp Leads

Discover how businesses are converting Instagram engagement into real sales using comment automation and WhatsApp workflows. Learn the complete Instagram-to-WhatsApp funnel, from automated DMs to lead qualification and conversion tracking.

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How to Track WhatsApp Marketing ROI | Proven Methods That Work

How to Track WhatsApp Marketing ROI | Proven Methods That Work

Discover how to measure WhatsApp Marketing ROI with proven attribution methods, campaign analytics, workflow tracking, and Meta Ads ROAS (Return On Ad Spent) insights. Learn how businesses use ownchat to connect conversations directly to revenue.

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How to Recover Abandoned Carts on WhatsApp — A Complete Guide for Shopify Stores (2026)

How to Recover Abandoned Carts on WhatsApp — A Complete Guide for Shopify Stores (2026)

Recover lost Shopify sales with WhatsApp abandoned cart recovery. Learn how to automate messages, improve conversions, and bring customers back to complete their purchase.

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WhatsApp Business API: The Complete Guide for Indian Businesses (2026)

WhatsApp Business API: The Complete Guide for Indian Businesses (2026)

Everything Indian SMBs need to know about the WhatsApp Business API — how it works, what it costs, how to get access, and how to use it to automate sales and support.

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WhatsApp Usernames Are Coming: What Every Indian Business Needs to Know Before June 2026

WhatsApp Usernames Are Coming: What Every Indian Business Needs to Know Before June 2026

WhatsApp is introducing usernames in 2026 — and your phone number-based setup may break. Here's what changes, what stays the same, and exactly what to do before June.

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Instagram Automation in Ownchat: Capture & Convert Leads in Real Time

Instagram Automation in Ownchat: Capture & Convert Leads in Real Time

Learn how Instagram automation helps businesses capture leads instantly, respond faster, and convert conversations into revenue using Ownchat. Book a demo today.

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How Clinics Can Automate Patient Appointments on WhatsApp

How Clinics Can Automate Patient Appointments on WhatsApp

Discover how clinics can automate patient appointments on WhatsApp, reduce no-shows, and streamline scheduling with real-time booking automation.

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Trusted by Growing Businesses

Helping Businesses Improve Customer Engagement. See how teams use WhatsApp and Instagram automation to improve response times, engagement, and conversions.

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Genuine Reviews from Growing Businesses

See how businesses across India use Ownchat to improve customer engagement and conversions.

We have been working with the Ownchat team for the past two years. Earlier, we received 1500–2000 chats per day and couldn’t handle them manually. After implementing Ownchat, we now use an automated chatbot that instantly responds to customers and handles queries on time. We no longer miss customer messages, and our business continues to grow every day. Their customer success team is always available and provides excellent support whenever we need it.

Building Doctor

Vijay

Building Doctor

The Ownchat team is approachable, open to suggestions, and genuinely focused on improving the product experience for their users.

Uzhavarbumi

Senma S.

Uzhavarbumi•Management Trainee

Ownchat helps us take orders directly on WhatsApp, eliminate delivery aggregator commissions, and stay connected with our customers for support and feedback — all in one place.

Tositos

Gayathri

Tositos•Co-founder

Ownchat lets us use WhatsApp programmatically while providing a very user-friendly chat interface. Having customer information directly inside the chat helps our agents resolve issues faster, even while managing hundreds of customers and thousands of messages daily. The setup process was smooth, and the team was extremely helpful.

Oorani Labs

Adi S.

Oorani Labs•Founder

We switched from another WhatsApp API to Ownchat, and running campaigns is now much easier. Our WhatsApp operations are organised and clear.

Uzhavarbumi

Mano

Uzhavarbumi•Customer Success Manager

Very good experience handling bulk data. The team is friendly and provides quick responses whenever we need support.

Even More Foods

Kowsalya

Even More Foods•Co-Founder

Plug AI Into Your Own Data & Integrations

Connect Ownchat workflows with your favorite tools and platforms. From e-commerce to CRM, POS to analytics — automate everything.

Zoho Books
Zoho Books
Integration
Accounting Software
Zoho Bigin
Zoho Bigin
Integration
CRM Software
Shopify
Shopify
Integration
E-commerce Platform
WooCommerce
WooCommerce
Integration
E-commerce Plugin
Google Sheets
Google Sheets
Integration
Spreadsheet Tool
Razorpay
Razorpay
Integration
Payment Gateway
Stripe
Stripe
Integration
Payment Gateway
CRM
CRM
Integration
Customer Relationship
Webhooks
Webhooks
Integration
Custom Integration
ChatGPT
ChatGPT
Integration
AI Assistant
Gemini
Gemini
Integration
AI Assistant
Calendly
Calendly
Integration
Scheduling Tool
Petpooja
Petpooja
Integration
Restaurant POS
Moengage
Moengage
Integration
Marketing Automation
Adloggs
Adloggs
Integration
Delivery Platform
Ownchat Delivery
Ownchat Delivery
Integration
Delivery Management