Skip to content
P

Author

Poornima

Insights and expertise on WhatsApp automation, growth strategies, and enterprise solutions.

20 Published Stories

Recent Contributions

Ditch the Fees, Own the Orders: Why Direct WhatsApp Ordering with Ownchat Beats Third-Party Apps
WhatsApp Marketing for RestaurantsApr 24, 2025

Ditch the Fees, Own the Orders: Why Direct WhatsApp Ordering with Ownchat Beats Third-Party Apps

Food delivery apps seemed like a revolution, didn't they? They promised visibility and orders, connecting restaurants with hungry customers. But for many restaurant owners, that promise came with a hefty price tag: sky-high commission fees nibbling away at profits, a frustrating lack of control over customer data, and a brand experience diluted by the aggregator's platform.

Read Story
Revolutionizing WhatsApp Marketing: MM Lite API Now Live on Ownchat
WhatsApp MarketingAug 20, 2025

Revolutionizing WhatsApp Marketing: MM Lite API Now Live on Ownchat

Ownchat introduces Meta’s Marketing Messages Lite (MM Lite) API, enabling Indian businesses to achieve up to 9% higher WhatsApp message delivery rates with AI-powered optimization, conversion tracking, and advanced campaign insights.

Read Story
WhatsApp for Restaurants: Streamlining Orders and Boosting Sales
WhatsApp business APISep 4, 2024

WhatsApp for Restaurants: Streamlining Orders and Boosting Sales

It’s a bustling Friday night, and your restaurant is filled to the brim. Your staff is racing to keep up with the in-house guests, while phone lines are jammed with takeout and delivery orders. Customers are getting frustrated waiting on hold, and your team is feeling overwhelmed. What if there was a way to make this entire process smoother, faster, and more convenient for everyone? That’s where WhatsApp comes in.

Read Story
Boost Your Restaurant’s Success with WhatsApp Marketing for Restaurants
WhatsApp Marketing for RestaurantsAug 9, 2024

Boost Your Restaurant’s Success with WhatsApp Marketing for Restaurants

In today’s competitive restaurant industry, staying ahead means finding new ways to connect directly with your customers using WhatsApp marketing for restaurants.

Read Story
WhatsApp Usernames Are Coming: What Every Indian Business Needs to Know Before June 2026
WhatsApp MarketingApr 16, 2026

WhatsApp Usernames Are Coming: What Every Indian Business Needs to Know Before June 2026

WhatsApp is introducing usernames in 2026 — and your phone number-based setup may break. Here's what changes, what stays the same, and exactly what to do before June.

Read Story
WhatsApp Ordering for Restaurants
WhatsApp MarketingAug 20, 2024

WhatsApp Ordering for Restaurants

In the fast-paced world of restaurants, convenience is everything. Today’s customers expect quick and seamless interactions, and WhatsApp ordering is transforming the way restaurants operate.

Read Story
How Clinics Can Automate Patient Appointments on WhatsApp
Healthcare AutomationMar 9, 2026

How Clinics Can Automate Patient Appointments on WhatsApp

Discover how clinics can automate patient appointments on WhatsApp, reduce no-shows, and streamline scheduling with real-time booking automation.

Read Story
How to Turn Instagram Followers into WhatsApp Leads
WhatsApp MarketingMay 21, 2026

How to Turn Instagram Followers into WhatsApp Leads

Discover how businesses are converting Instagram engagement into real sales using comment automation and WhatsApp workflows. Learn the complete Instagram-to-WhatsApp funnel, from automated DMs to lead qualification and conversion tracking.

Read Story
7 Creative WhatsApp Marketing Ideas to Boost Your Restaurant This Independence Day
WhatsApp Marketing for RestaurantsAug 14, 2024

7 Creative WhatsApp Marketing Ideas to Boost Your Restaurant This Independence Day

Independence Day is the perfect time to engage with your customers and increase your restaurant's visibility. With over 2 billion users, WhatsApp provides a direct, effective

Read Story
Keep Them Coming Back: 5 Ways Ownchat's WhatsApp Loyalty Programs Boost Restaurant Revenue & Retention
WhatsApp Marketing for RestaurantsJun 11, 2025

Keep Them Coming Back: 5 Ways Ownchat's WhatsApp Loyalty Programs Boost Restaurant Revenue & Retention

Turn casual diners into loyal customers with Ownchat's WhatsApp loyalty programs. Discover 5 powerful strategies to increase visits, order value, and customer retention.

Read Story
Hear Your Customers Loud and Clear: Setting Up Automated WhatsApp Feedback Surveys with Ownchat
WhatsApp Marketing for RestaurantsJun 10, 2025

Hear Your Customers Loud and Clear: Setting Up Automated WhatsApp Feedback Surveys with Ownchat

In the bustling world of restaurants, understanding what your customers really think is gold. Did they love the new special? Was the service prompt? Did the delivery arrive hot and fresh? Honest feedback is the secret ingredient to improving service, refining your menu, and building a loyal following.

Read Story
Introducing Flow Builder 2.0: Build No-Code Apps Inside WhatsApp
WhatsApp Flow builderJul 30, 2025

Introducing Flow Builder 2.0: Build No-Code Apps Inside WhatsApp

OwnChat’s Flow Builder 2.0 lets you build fully automated WhatsApp flows — without coding. Take bookings, orders, payments, and feedback, all inside WhatsApp.

Read Story
How to Drive Sales This Diwali – A Festive Season Guide for D2C & Retail Brands
WhatsApp MarketingSep 6, 2025

How to Drive Sales This Diwali – A Festive Season Guide for D2C & Retail Brands

Discover 6 proven WhatsApp marketing strategies to boost Diwali sales for D2C and retail brands. Learn how personalization, loyalty, and automation drive festive growth.

Read Story
How Restaurants Can Get More Google Reviews Using WhatsApp Automation (Ownchat × Petpooja)
Restaurant Marketing AutomationDec 10, 2025

How Restaurants Can Get More Google Reviews Using WhatsApp Automation (Ownchat × Petpooja)

Learn how WhatsApp automation for restaurants using Ownchat × Petpooja helps you get more 5★ Google reviews, higher ratings, and better local SEO.

Read Story
Automate Your Restaurant Marketing and Customer Engagement with WhatsApp
Whatsapp AutomationAug 21, 2024

Automate Your Restaurant Marketing and Customer Engagement with WhatsApp

Save time by automating routine communications like order confirmations and reservation reminders.

Read Story
Never Miss a Question: Leveraging WhatsApp Chatbots for 24/7 Restaurant Customer Service with Ownchat
WhatsApp Marketing for RestaurantsJun 28, 2025

Never Miss a Question: Leveraging WhatsApp Chatbots for 24/7 Restaurant Customer Service with Ownchat

Never miss a customer query again. Learn how WhatsApp chatbots from Ownchat help restaurants automate FAQ replies, bookings, and orders — improving service and freeing up staff.

Read Story
WhatsApp Business API: The Complete Guide for Indian Businesses (2026)
WhatsApp business APIApr 22, 2026

WhatsApp Business API: The Complete Guide for Indian Businesses (2026)

Everything Indian SMBs need to know about the WhatsApp Business API — how it works, what it costs, how to get access, and how to use it to automate sales and support.

Read Story
Instagram Automation in Ownchat: Capture & Convert Leads in Real Time
Instagram AutomationApr 3, 2026

Instagram Automation in Ownchat: Capture & Convert Leads in Real Time

Learn how Instagram automation helps businesses capture leads instantly, respond faster, and convert conversations into revenue using Ownchat. Book a demo today.

Read Story
WhatsApp WebView for Restaurant Ordering | In-Chat Food Orders
Restaurant Marketing AutomationJan 28, 2026

WhatsApp WebView for Restaurant Ordering | In-Chat Food Orders

Enable in-chat food ordering with WhatsApp WebView for restaurants. Drive more direct orders, lower Swiggy/Zomato fees, and control customer relationships.

Read Story
WhatsApp Business Pricing Changes: Your Ownchat Guide to Smarter Messaging for All Businesses (Effective July 1, 2025)
WhatsApp Business PricingJun 23, 2025

WhatsApp Business Pricing Changes: Your Ownchat Guide to Smarter Messaging for All Businesses (Effective July 1, 2025)

WhatsApp’s pricing is changing from July 1, 2025. Learn what’s new and how Ownchat helps your business adapt, save costs, and maximize free message windows.

Read Story

Trusted by Growing Businesses

Helping Businesses Improve Customer Engagement. See how teams use WhatsApp and Instagram automation to improve response times, engagement, and conversions.

Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo
Customer Logo

Genuine Reviews from Growing Businesses

See how businesses across India use ownchat to improve customer engagement and conversions.

We have been working with the ownchat team for the past two years. Earlier, we received 1500–2000 chats per day and couldn’t handle them manually. After implementing ownchat, we now use an automated chatbot that instantly responds to customers and handles queries on time. We no longer miss customer messages, and our business continues to grow every day. Their customer success team is always available and provides excellent support whenever we need it.

Building Doctor

Vijay

Building Doctor

The ownchat team is approachable, open to suggestions, and genuinely focused on improving the product experience for their users.

Uzhavarbumi

Senma S.

UzhavarbumiManagement Trainee

Ownchat helps us take orders directly on WhatsApp, eliminate delivery aggregator commissions, and stay connected with our customers for support and feedback — all in one place.

Tositos

Gayathri

TositosCo-founder

Ownchat lets us use WhatsApp programmatically while providing a very user-friendly chat interface. Having customer information directly inside the chat helps our agents resolve issues faster, even while managing hundreds of customers and thousands of messages daily. The setup process was smooth, and the team was extremely helpful.

Oorani Labs

Adi S.

Oorani LabsFounder

We switched from another WhatsApp API to ownchat, and running campaigns is now much easier. Our WhatsApp operations are organised and clear.

Uzhavarbumi

Mano

UzhavarbumiCustomer Success Manager

Very good experience handling bulk data. The team is friendly and provides quick responses whenever we need support.

Even More Foods

Kowsalya

Even More FoodsCo-Founder

Plug AI Into Your Own Data & Integrations

Connect ownchat workflows with your favorite tools and platforms. From e-commerce to CRM, POS to analytics — automate everything.

Zoho Books
Zoho Books
Integration
Accounting Software
Zoho Bigin
Zoho Bigin
Integration
CRM Software
Shopify
Shopify
Integration
E-commerce Platform
WooCommerce
WooCommerce
Integration
E-commerce Plugin
Google Sheets
Google Sheets
Integration
Spreadsheet Tool
Razorpay
Razorpay
Integration
Payment Gateway
Stripe
Stripe
Integration
Payment Gateway
CRM
CRM
Integration
Customer Relationship
Webhooks
Webhooks
Integration
Custom Integration
ChatGPT
ChatGPT
Integration
AI Assistant
Gemini
Gemini
Integration
AI Assistant
Calendly
Calendly
Integration
Scheduling Tool
Petpooja
Petpooja
Integration
Restaurant POS
Moengage
Moengage
Integration
Marketing Automation
Adloggs
Adloggs
Integration
Delivery Platform
ownchat Delivery
Ownchat Delivery
Integration
Delivery Management